Privacy Policy
Privacy Policy
Last updated: 4 October 2026
Tate & Lyle Barbershop, operated by J M Barber & Shop Pty Ltd (“Tate & Lyle”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit our website, book an appointment, make a payment, purchase a voucher, contact us or otherwise interact with Tate & Lyle.
1. Personal information we collect
Depending on how you interact with us, we may collect information including:
Your name;
Mobile telephone number;
Email address;
Appointment and booking details;
Service and appointment history;
Barber and service preferences;
Cancellation and no-show history;
Payment and transaction information;
Voucher information;
Communications, enquiries, feedback and complaints;
Marketing preferences;
Photographs or other content where provided to us or where you have agreed to its use; and
Other information you voluntarily provide to us.
We seek to collect only information that is reasonably necessary for our business and the services we provide.
2. How we collect information
We may collect personal information when you:
Make, change or cancel an appointment;
Make a payment or purchase a voucher;
Visit or interact with our website;
Subscribe to Tate & Lyle news or marketing;
Contact us by telephone, text message, email, social media or in person;
Visit our barbershop;
Provide feedback or make a complaint; or
Otherwise interact with Tate & Lyle.
Information may be collected directly by us or through service providers we use to operate our business.
3. Timely – bookings and client records
Tate & Lyle uses Timely for appointment bookings, client management and related services.
When you make or manage an appointment, information such as your name, contact details, appointment details, service history and other relevant booking information may be processed through Timely.
We may use this information to:
Manage your appointments;
Provide our services;
Send booking confirmations and reminders;
Maintain client and service records;
Record relevant preferences;
Administer our cancellation and no-show policies; and
Communicate with you regarding your appointments.
Timely operates its own systems and handles information in accordance with its applicable privacy policy and terms.
4. TimelyPay – payments
Tate & Lyle uses TimelyPay to process payments associated with our services.
When you make a payment, pay a deposit or incur an authorised charge, relevant payment and transaction information may be processed through TimelyPay.
Tate & Lyle does not ordinarily independently store complete payment-card details processed through TimelyPay.
We may retain or have access to transaction information including:
The amount paid;
Transaction date;
Payment status;
Deposits;
Refunds;
Cancellation or no-show charges; and
Information reasonably required for accounting, administration or resolving a transaction or dispute.
Payment information processed through TimelyPay is also subject to Timely's applicable privacy, payment and security terms.
5. How we use personal information
We may use your personal information where reasonably necessary to:
Manage appointments;
Provide barbering, grooming and retail services;
Communicate with you about appointments;
Send confirmations and reminders;
Process payments, deposits and refunds;
Administer cancellation and no-show policies;
Maintain appropriate client records;
Understand your service preferences;
Respond to enquiries, feedback or complaints;
Resolve payment or service disputes;
Maintain accounting and business records;
Protect our clients, staff and business;
Improve our services and customer experience;
Send marketing communications where permitted; and
Comply with applicable legal, regulatory, taxation and insurance requirements.
6. Cancellations and no-shows
Tate & Lyle may maintain records of cancellations, late cancellations and no-shows.
We may use these records to administer our booking policies, determine whether conditions such as a deposit are required for future appointments, resolve disputes and protect Tate & Lyle from repeated booking losses or misuse of our appointment system.
7. Marketing communications
Where permitted by law, we may use your contact information to communicate Tate & Lyle news, services, products, events and promotions.
You may opt out of marketing communications at any time using the unsubscribe facility provided or by contacting us.
Opting out of marketing does not prevent us from sending communications reasonably necessary to manage an existing appointment, payment or service.
8. Website, cookies and analytics
Our website and services connected to it may use cookies and similar technologies.
These technologies may collect information such as your IP address, browser or device information, pages visited and website interaction information.
This information may be used to operate and secure our website, understand how it is used and improve our services.
Third-party services integrated with our website may also collect information in accordance with their own privacy policies.
9. Telephone and electronic communications
Tate & Lyle may use business devices, including mobile phones and computers, for telephone and electronic communications.
If you call, text, email or otherwise communicate with us, your contact details and communications may be accessible through our business devices and associated services.
We take reasonable steps to restrict access to client information and business systems to authorised persons.
10. Disclosure of personal information
We may disclose personal information where reasonably necessary to third parties that assist us in operating Tate & Lyle, including:
Timely and TimelyPay;
Website and hosting providers;
Email, SMS and communications providers;
IT and data-storage providers;
Accountants, lawyers, insurers and other professional advisers; and
Government, regulatory or law-enforcement authorities where required or authorised by law.
We do not sell client personal information as part of our ordinary business operations.
11. Overseas processing
Some third-party technology providers used by Tate & Lyle may operate internationally or use infrastructure or service providers located outside Australia.
As the locations used by third-party providers may change, we do not specify countries unless we can reasonably confirm them.
Where applicable Australian privacy law imposes requirements regarding overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
12. Security
Tate & Lyle takes reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include password-protected systems, appropriate access controls, security controls on business devices and the use of established third-party service providers.
However, no method of electronic transmission or storage is completely secure and absolute security cannot be guaranteed.
If a data breach occurs, we will assess and respond to it in accordance with applicable Australian law, including any applicable notification requirements.
13. Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, taxation, insurance, dispute-resolution and legal requirements.
Where personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it where required by applicable law.
14. Access and correction
You may contact Tate & Lyle to request access to personal information we hold about you or request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making a correction.
There may be circumstances in which we are permitted or required by law to refuse access or correction. Where applicable, we will explain our decision.
15. Photography and social media
From time to time, Tate & Lyle may photograph or record our work for our portfolio, website, advertising or social-media channels.
Where a client is identifiable, we will seek appropriate permission where required before using that content for promotional purposes.
Content you independently publish about Tate & Lyle through social-media platforms is also subject to the privacy policies and terms of those platforms.
16. Children
Where an appointment involves a child, personal information may be provided by a parent, guardian or other responsible adult.
We seek to collect only information reasonably necessary to manage the booking and provide the requested service.
17. Privacy enquiries and complaints
If you have a question, would like to access or correct your information, or believe your personal information has not been handled appropriately, please contact:
Tate & Lyle Barbershop
J M Barber & Shop Pty Ltd
Shop 1, Basement
167 Macquarie Street
Sydney NSW, Australia
Email: info@tateandlylesyd.com
Website: www.tateandlylesyd.com
Please provide enough information for us to understand and investigate your concern.
We will consider privacy complaints and aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
18. Third-party services
Our website, booking system or communications may contain links to or use services operated by third parties.
Those third parties have their own privacy policies, terms and security practices. Tate & Lyle is not responsible for the independent privacy practices of third parties except to the extent that responsibility cannot lawfully be excluded.
We encourage you to review the privacy information of third-party services where appropriate.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The current version will be published on our website.
Tate & Lyle Barbershop
J M Barber & Shop Pty Ltd
Sydney, NSW, Australia
Last updated: 4 October 2026